Shipping & Returns

Shipping Policy

At XEA TEA, we currently ship only from China to the United States. We’re excited to share our teas with other markets soon—stay tuned for updates!

Shipping Details

  • Standard International Shipping (U.S. Only):
    We offer shipping from China to all U.S. addresses. Delivery typically takes 6-10 business days.
    • Flat Rate: $7 (USD)

Order Processing

  • Orders are processed within 1-2 business days after payment confirmation.
  • Once your order is shipped, you’ll receive a confirmation email with tracking details.

Returns & Refunds

We believe in delivering the best tea experience, and we’re here to make sure you’re completely happy with your purchase. If something isn’t right, don’t worry—reach out to us within 30 days, and we’ll take great care of you.

Return Policy

  • Due to the nature of our products, some items may not be eligible for returns or refunds. Please get in touch with us to discuss specific items.
  • For eligible returns, you must contact us within 30 days of receiving your order.
  • Gift cards and certain promotional items cannot be refunded.

How We Help

  • Reach out to us at support@xeatea.com, and we’ll respond within 24 hours to assist you with any concerns.
  • We’re here to guarantee you’re happy, and we’ll make it right, whatever it takes!

Need More Help?

If you have any further questions about our products, shipping, or anything else, please visit our FAQ page or contact our customer experience team at support@xeatea.com. We’re happy to assist you!